Your answersmy businessGoogleyour cause
Before anything else
Likely causes
Google says that if you created a duplicate profile by mistake, you can remove it without affecting your verified listing, and warns that all content and linked managers will be removed, so you should make sure to remove the correct profile.
Fix Remove the duplicate you created — after checking twice which one it is.
Source: Resolve duplicate profiles and ownership issues — Google Business Profile Help, checked
Google says that if you recently merged Business Profiles, it might take a few days for reviews from both profiles to display on Search and Maps.
Fix Wait a few days after the merge before chasing it.
Source: About missing or delayed reviews — Google Business Profile Help, checked
Google says that to request a merge when two or more Business Profiles for the same business exist on Maps, you report a suggestion on Google Maps, and that all merge requests are subject to review.
Fix Report a suggestion on Google Maps to request the merge, then wait for the review.
Source: Resolve duplicate profiles and ownership issues — Google Business Profile Help, checked
Google says that to appeal the duplicate status both businesses must be eligible and distinct from one another, and that two or more eligible businesses at the same address need distinct names and clearly visible differences in signage.
Fix Contact support to appeal the duplicate status, with photos of the signage if you share an address.
Source: Resolve duplicate profiles and ownership issues — Google Business Profile Help, checked
Google says that when two profiles are merged, their reviews are combined, but replies to reviews may be lost.
Fix The reviews are safe; the replies are not. Re-write the replies that mattered, from your saved copy.
Source: Resolve duplicate profiles and ownership issues — Google Business Profile Help, checked
No cause matches that. Clear the filter to see them all.
5 causes shown
Next step
Ours: made by the same studio that runs this site.
Questions
Google says reviews are combined when two profiles are merged. It is the replies that may be lost.
If you created it, yes. Google says you can remove it without affecting your verified listing — but all its content and linked managers go with it.
Google says all merge requests are subject to review, and that after a merge it might take a few days for reviews from both profiles to display.
Appeal the duplicate status. Google requires both to be distinct, with different names and clearly visible differences in signage if they share an address.
Sources