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Google says reviews are checked to ensure that they comply with its policies, and that in some cases this might take a few days.
Fix Wait a few days before treating it as removed.
Source: About missing or delayed reviews — Google Business Profile Help, checked
Google says reviews might sometimes be removed after a Business Profile is reinstated.
Fix Nothing on your side. Raise it with Google support, pointing at the reinstatement date.
Source: About missing or delayed reviews — Google Business Profile Help, checked
Google's content policy says contributions to Google Maps should reflect a genuine experience at a place or business, and bars fake and misleading content and behaviour.
Fix Nothing to do. A review that was never a real visit will not be reinstated.
Source: Prohibited and restricted content — Maps User Contributed Content Policy Help, checked
Google's policy bars fake engagement and rating manipulation, and Google says offering incentives, such as free or discounted goods or services, in exchange for reviews is considered fake engagement and is strictly prohibited — including posting, changing or removing negative reviews.
Fix Nothing to do about the removed review. Change how you ask: no incentive, no rating filter, the same request to everyone.
Source: Create a Google link or QR code to request reviews — Google Business Profile Help, checked
Google's policy bars off-topic content: general, political or social commentary that is not about the place.
Fix Nothing to do. A review about something other than the visit is outside what Google hosts.
Source: Prohibited and restricted content — Maps User Contributed Content Policy Help, checked
Google's policy bars harassment, offensive content and the distribution of personal data without consent.
Fix Nothing to do, and nothing you would want back.
Source: Prohibited and restricted content — Maps User Contributed Content Policy Help, checked
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Not if it was removed for a policy violation: Google says those will not be restored.
The policies are about how a review was made, not what it says. Incentivised and fake reviews are removed whether they are five stars or one.
Asking is fine. Offering something in return is not: Google calls that fake engagement and prohibits it.
Wait a few days. Google says the policy check can take that long, so anything newer than that may simply not be through it yet.
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