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Google rating or review count not updating

By Jack Stovell Published Checked

Your answersshowing upGoogleyour cause

Before anything else

Check this first

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0 of 3 checked

Likely causes

The 5 causes, sorted by who can fix them

  2. Check first

    The review itself is still being checked

    Google says reviews are checked to make sure they comply with its policies, and that in some cases this can take a few days before a review appears.

    Fix Wait a few days. An unpublished review is not in the average yet, because the score only counts ratings published on Google.

    Source: About missing or delayed reviews — Google Business Profile Help, checked

  4. Platform’s call

    Reviews are not available for your category or region

    Google says reviews are available only in certain countries or regions and for certain business categories.

    Fix Check your primary category. Where reviews are not offered there is no rating to update.

    Source: Manage customer reviews — Google Business Profile Help, checked

  5. Can’t be fixed

    A review was removed, so the average moved

    The score is the average of all ratings published on Google for that place, and Google says reviews removed for policy violations will not be restored. A removed review leaves the average.

    Fix Nothing to do. Make sure review requests never offer incentives or filter by rating, which is what usually causes a removal.

    Source: Understand review scores for local places and businesses — Google Business Profile Help, checked

5 causes shown

Next step

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Questions

Asked about this problem

How long does a new review take to change my rating?

Google says it may take up to two weeks to get an updated review score after someone leaves a new review.

Why does my review count not match the number of reviews I can see?

The score and the count follow published reviews. Anything still being checked, or since removed, is not in them.

How is the star rating worked out?

Google says the review score is the average of all ratings published on Google for that place or business.

Can I make the rating update faster?

No. There is nothing on the profile that changes the timing; the two-week figure is Google's.

Sources

Where every fact on this page comes from

Sources

3
  1. support.google.com · checked 2 October 20261Understand review scores for local places and businesses — Google Business Profile Help
  2. support.google.com · checked 2 October 20262About missing or delayed reviews — Google Business Profile Help
  3. support.google.com · checked 2 October 20263Manage customer reviews — Google Business Profile Help

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